Hello Jenny,
The Dell External USB Slim DVD +/- RW Optical Drive is a plug and play disc burning and disc playing solution that you can use with a USB port. Simply plug the low profile (14mm), lightweight (200g) drive into your Ultrabook or notebook's USB port and you'll be ready to play or burn your favorite DVD or CD. Rioddas External Cd Drive, USB 3.0 Portable CD/DVD +/-RW Drive Slim DVD/CD ROM Rewriter Burner Super High Speed Data Transfer for Laptop Desktop Pc Windows and Linux Os Apple Mac MacBook Pro.
Thank you for keeping us posted.
Browse CDW's selection of CD, DVD and Blu-ray drives, which include SATA, IDE and USB drives, as well as brands such as HP and LG. Dieses Programm wird Ihre ThinkPadkonfiguration pr?fen und alle installierten DVD/CD-RW-Laufwerke erkennen. Es wird die Firmware-Revision des Laufwerks gepr?ft und entschieden, ob das System eine Firmwareaktualisierung ben?tigt. Windows 10 disabled my DVD RW Drive. This resolution is for those where the CD or DVD shows up in device manager with a yellow asterisk. Mine does not show up in Device Manager at all. I have confirmed that the drive works because I can boot with it with a bootable CD. If the DVD seems to have power, but the DVD drive door does not open, press the button firmly a few times. If it still doesn’t work, try restarting the computer then opening the DVD drive. If the drive still doesn’t open then right click the DVD drive in the My Computer and select Eject.
We appreciate your patience on this issue. I would like to assist you further from here.
Follow the below recommended methods and see if it helps to resolve the issue.
Method 1:
Follow these steps to run the windows in built troubleshooter:
a) Write Troubleshooting in the search box and hit enter.
b) Click on Troubleshooting tab.
c) Click on view all option on the upper left corner.
d) Select the Hardware and Device options from the list.
e) Click Next to run the Hardware and Device Troubleshooter.
Method 2:
Please follow the below steps and check if it helps.
1. Right click Start, and then click Control Panel.
2. Select System, and then click on Device Manager.
Note If Control Panel is in Classic View, double-click System, and then click Device Manager.
If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
3.In Device Manager, double click to expand 'Universal Serial Bus controllers', right click on the Host Controller,
From the context menu that appears, click on the following and check if it helps to resolve the issue.
A) Update Driver Software
B) Uninstall
- Update Driver Software to update the driver of the selected USB controller. On the displayed box, click Search automatically for updated driver software to make the Windows to search for the updated driver from the Internet.
- Uninstall to uninstall the driver.Then, restart your computer and Windows will reinstall all USB controllers automatically.
Check if at all there is an exclamation mark along the driver, it suggests issues with the driver installed.
4.Repeat the step 2 to uninstall all items under 'Universal Serial Bus controllers'.
If you still face the same issue then you may check for the updated USB device drivers using windows update.
Install and Update drivers in Windows 10
Link: http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293
Alternatively, if the update fails to register and download the requisite drivers for the device, you can also use the vendor id of the Bluetooth device and look for it in the PCI Vendor and Device Lists
FAQ: http://www.pcidatabase.com/
Unknown and uninstalled devices will be listed under Other. The device will have a yellow alert symbol on it. The properties for the device will show that no driver was found.
Ref: http://windows.microsoft.com/en-in/windows-8/where-is-device-manager
Under the Device Properties, select the Details tab and scroll down to Hardware IDs. Each Hardware ID is comprised of some very useful information. The VID value provides the vendor ID and the PID value provides the Product ID of the device. Make a note of the PID value. Enter the PID value in the search box of Update Catalog. In cases where you have multiple device types listed, narrow down your search by also adding in the VID value.
Once downloaded and extracted, you can point Device Manager to this driver to install the hardware.
As an additional resource, please refer to the below links and check if it helps.
Install USB 3.0 and other USB devices
Note: Links relevant to Windows 8.1 also applies to Windows 10.
Hope the above information was helpful. If you need further information, feel free to write to us and we would be happy to help you.
Thank You.
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